Standard
10 Mbps
Ksh 2,000 per month
- Unlimited, no data cap
- Fine for WhatsApp, YouTube and one TV
- Support line answered in Busia
Internet service provider · Busia, Kenya
Unlimited internet in Busia, from people you can actually reach.
Home and business connections across Busia County and towards the Uganda border, run from our office at Benna House. No data caps on any package. You pay for installation only after you've tested it.
See if we can connect you
Prefer to talk? Call +254 726 815 760 or WhatsApp us. Monday to Saturday, 8:00 am to 6:00 pm.
Already a customer? Pay my bill · Report a fault · Test my speed · Help Center
No data capsEvery package is unlimited
Pay after you testInstallation fee due once it works
Support in BusiaThe line rings here, 24/7
30-day billingCounted from the day you go live
Packages and prices
Three speeds. All of them unlimited, no fair-usage policy, billed every 30 days. If you mostly use WhatsApp, YouTube and a bit of Netflix, the 10 Mbps is enough. If several people in the house stream at the same time, go for 15 or 20.
Pro
15 Mbps
Ksh 2,500 per month
- Unlimited, no data cap
- Two or three people streaming at once
- Good for working from home
- Support line answered in Busia
Premium
20 Mbps
Ksh 3,000 per month
- Unlimited, no data cap
- Busy house, 4K TV, gaming
- Several people on video calls
- Support line answered in Busia
What can each speed handle? Open the guide
| What you want to do | 10 Mbps | 15 Mbps | 20 Mbps | 30 Mbps |
|---|---|---|---|---|
| WhatsApp, Facebook, email, M-Pesa apps | Yes | Yes | Yes | Yes |
| YouTube and Netflix in HD | 1 screen | 2 to 3 screens | 4 screens | 6+ screens |
| Video calls (Zoom, Teams, WhatsApp video) | 1 at a time | 2 at a time | 3 to 4 | 6+ |
| 4K streaming | No | Not reliably | 1 screen | 2 screens |
| Online gaming | Playable | Good | Good | Good |
| Devices connected at once (comfortable) | Up to 5 | Up to 10 | Up to 15 | 20+ |
| Downloading a 2 GB film | ~30 min | ~20 min | ~15 min | ~10 min |
Rough guide, assuming the speed is shared among everyone in the house at the same time. 30 Mbps is a business plan.
For shops, offices, clinics and schools. Shared at a low contention ratio, so the speed holds during the working day. Every plan includes a VoIP phone line with an hour of free talk time a month and priority support.
Business 10
10 Mbps
Ksh 2,500 per month
- Unlimited, low contention
- VoIP line, 1 hour free talk time a month
- Priority support
- Small shop or office, a few staff
Business 20
20 Mbps
Ksh 3,000 per month
- Unlimited, low contention
- VoIP line, 1 hour free talk time a month
- Priority support
- Office with video calls and cloud systems
Business 30
30 Mbps
Ksh 3,500 per month
- Unlimited, low contention
- VoIP line, 1 hour free talk time a month
- Priority support
- Larger office, school or cyber café
Need bandwidth that is yours alone? Price a dedicated link below, up to 1 Gbps. More about business internet.
Not sure which speed? Answer two questions.
We'll suggest a plan. It's a guide, not a contract. You can change plan later with a phone call.
How many people use the internet at your place?
What do you do online? Pick everything that applies.
Need more than 30 Mbps? Price a dedicated link.
Wholesale bandwidth for offices, schools, hospitals, hotels and resellers. Yours alone, 1:1, up to 1 Gbps. Slide to the speed you need.
Mbps
| Speed band | Per Mbps, per monthTax exclusive | Per Mbps, per monthTax inclusive |
|---|---|---|
| 50 to 149 Mbps | Ksh 180 | Ksh 240.12 |
| 150 to 299 Mbps | Ksh 165 | Ksh 220.11 |
| 300 to 599 Mbps | Ksh 155 | Ksh 206.77 |
| 600 to 999 Mbps | Ksh 150 | Ksh 200.10 |
| 1 Gbps | Ksh 140 | Ksh 186.76 |
The bigger the link, the lower the rate per Mbps. The tax-inclusive column adds excise duty and VAT at the current rates, and that is what appears on the invoice.
Estimated monthly cost
Ksh 24,012per month, taxes included
100 Mbps × Ksh 180 per Mbps, tax exclusive
| Before taxes | Ksh 18,000 |
| Excise duty 15% | Ksh 2,700 |
| VAT 16% | Ksh 3,312 |
| Total with taxes | Ksh 24,012 |
- Bandwidth that is yours alone, same speed up and down
- VoIP line and priority support included
- Installation quoted after a free site survey
An estimate to plan with. Taxes are at the current statutory rates. The written quote after the survey is the one that counts.
You test it first. Then you pay for the installation.
This is the way we've always done it. We survey, we tell you what it will cost, we install, and you sit with it for a while. If the connection works the way we said it would, you pay the installation fee. If it doesn't, you don't.
Installation cost depends on location and the speed you need. It typically ranges from Ksh 9,500 to Ksh 14,500 and is paid only after installation is complete and you are happy with the service.
What's included in the installation
- Free site survey before any commitment
- Outdoor unit and Wi-Fi router installed and configured
- Connection tested with you before you pay anything
- Installation fee paid only after you are satisfied
Billing runs in 30-day cycles from your activation date.
How getting connected works
Four steps, usually inside a week.
- You tell us where you are. Call, WhatsApp, or use the form. A landmark is fine, we know the area.
- We come and survey. A technician checks whether your location has line of sight to one of our masts. The survey is free.
- We quote and agree a date. If the signal is good you get the installation cost and we book a day that suits you.
- We install, you test. Once you're happy it's working the way we said, you pay the installation fee. Not before.
The people who'll be on your roof
Asatel is a small team working out of Busia. The person who surveys your place is usually the same person who installs it, and the support number rings here, not in a call centre somewhere else. That's not a slogan, it's just how a company this size works, and we think it's a good thing.
Meet the rest of the team →-
Chiboli E. IkutwaFounder and CTO -
Mike GwaraTechnical team -
Godfrey AchuchiTechnical team
Why people switch to us
Usually it's one of these.
- Their bundle kept running out. Our packages have no data cap at all. You can leave YouTube on all day and the bill is the same.
- Nobody picked up when the line went down. Our support number rings in Busia, with the people who built the network. If it needs a visit, we're not far.
- They got tired of buying installation they couldn't test. With us you test first and pay after.
- The shop needed a phone line too. Business packages come with a VoIP line and an hour of free talk time every month.
Where we are, and where we're going
Our network is built out from Busia town. Whether we can connect you comes down to line of sight to a mast, so the honest answer for any new area is "let us come and look".
Connected today
- Busia Kenya
- Busia Uganda
- Mumias
- Awendo, Migori
- Port Victoria
- Malaba
Expanding to
Show us where you live. Tap the map, or use your phone's location, then send the pin.
The dashed ring is our core area around Busia town, not a guarantee. Every connection is confirmed with a free survey.
Talk to us
Quickest is a phone call or WhatsApp. The form goes to the sales inbox and someone calls you back, usually the same day.
- Sales and new connections+254 726 815 760Same number on WhatsApp
- Support, existing customers+254 709 155 554Open 24/7
- Call center+254 20 2571233
- Emailsales@asatel.co.ke
- OfficeBenna House, 3rd Floor, next to Busia County Assembly, Busia, KenyaMonday to Saturday, 8:00 am to 6:00 pm. Support line open 24/7. Google Maps
Or send us a message
Name and phone are enough. The rest helps us call you back with an answer instead of more questions.
Customers
What our customers say
Questions we get asked a lot
How much is installation?
It depends on where you are and the speed you want. Most installations come to somewhere between Ksh 9,500 and Ksh 14,500. We give you the exact figure after the survey, and the survey is free.
Do I pay before you install?
No. We install, you test it, and you pay once you are happy. If it does not work the way we said, you do not pay.
How long does the installation take?
About two hours once the technician is on site. Add a bit more if the mast needs to go up high or the cable run is long.
Is it really unlimited?
Yes. There is no data cap and no fair-usage policy on any of our packages. The speed is the only thing that differs between them.
Can I get more than 20 Mbps?
Yes. Business packages go up to 30 Mbps, and dedicated links go up to 1 Gbps at a wholesale rate per Mbps. Price one with the calculator or call sales.
What kind of connection is it?
Mostly fixed wireless: a small radio on your roof pointing at one of our masts, and a Wi-Fi router inside. In some places we use fibre or LTE. The survey decides.
How do I pay each month?
By M-Pesa, cash at the office or bank transfer. Your 30 days run from the day we switched you on. If you are not sure of your account number, call or WhatsApp support and we will tell you.
More in the Help Center, or just ask us.